What are the responsibilities and job description for the Patient & Guest Relations Rep position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Casual, Patient and Guest Relations Representative to support the hospital in Hanover.
Must have excellent customer service skills, as you will be assisting patients and visitors from vehicles into wheelchairs.
Schedule: Day/Evening and includes weekends as needed
Earliest start could be 5am and latest end time could be 9pm.
Manager will discuss the specifics of the schedule during interview as you will not be required to work 5am-9pm.
A pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Requires logging access card, retaining parent ID and returning ID to appropriate guest.
- Provide a positive impression of the Hospital by practicing good guest relations' skills and treating all individuals with respect and dignity.
- Deal with families and friends, aids in handling complaints and potentially unpleasant situations.
- Oversee floral delivery check-in and distribution of floral arrangements to patient units.
- Provide physical assistance to customers to facilitate movement within our facility.
- May include transport via wheelchair.
- Respect patient confidentiality and withhold restrictive information.
- Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed.
- Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
- Maintain upkeep of Hospital lobby and report general maintenance and safety concerns.
- Use the personal computer and CRT for dissemination of patient information
Salary : $18 - $27
