What are the responsibilities and job description for the Patient Relations Coordinator position at UPMC?
Purpose:
Function as a liaison between patients/families and the hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolving and accommodating the special needs of patients and their families/visitors.
Responsibilities:
- Participate in committees related to family-centered care or service excellence.
- Assist with volunteer activities associated with the Patient Representative function.
- Carry out the requirements of the complaint management policy and procedure.
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting, and organizing information for inquiry resolution.
- Accurately document and report accounts of problems and activities on behalf of patients and families.
Salary : $19 - $31
