What are the responsibilities and job description for the Patient Services Representative - Northern Gastroenterology position at UPMC?
UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support the Northern Gastroenterology UPMC located at 5500 Brooktree Rd. #201, Wexford, PA 15090. This position will work 40 hours per week (hours from 6:45am-3:15pm or 7:30am-4:00pm). No evenings required. Free parking, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Purpose:
The Patient Services Representative plays a crucial role in ensuring a positive experience for patients at UPMC physician practices, hospitals, and outpatient surgery departments. This role involves welcoming patients upon arrival and promoting the use of new, consumer-friendly technologies. Additionally, the representative educates patients on their copayments and financial obligations, collects payments when applicable, and schedules follow-up appointments within the continuum of care. They also connect patients to financial advocacy resources when appropriate, update patient demographics and insurance coverage information, and promote a culture of service excellence. Strong customer service skills are essential to ensure that patients and their families have the desired UPMC Experience.
Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- *Performs in accordance with system-wide competencies/behaviors
- *Performs other duties as assigned.
Salary : $18 - $27
