What are the responsibilities and job description for the Patient Services Representative- Oakland position at UPMC?
UPMC Magee Plastic Surgery is hiring a Full-time Patient Services Representative to join their team! This is a Monday-Friday, daylight position- no nights, weekends, or holidays!
Responsibilities:
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning medical records and faxing
- Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect the patient to resources to schedule ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and/or clinical providers
- Schedule follow-up appointments within the practice at checkout
Salary : $19 - $29
