What are the responsibilities and job description for the Patient Services Representative-Part-Time position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Part-Time, Patient Service Representative to support the office in Hanover.
Travel will be required 25% of the time to our Gettysburg location. Manager will discuss further during interview.
Schedule is Monday, Tuesday and Thursday 8:00am-4:30pm
No holidays or weekends!
We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.
Our office prides itself on a fantastic team atmosphere, and our providers are wonderful to work with.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- *Performs in accordance with system-wide competencies/behaviors.
- *Performs other duties as assigned.
Salary : $18 - $28
