Patient Services Representative- UPMC Vision Institute St. Margaret

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support UPMC Vision Institute St. Margaret located at 100 Delafield Road Suite 201 Pittsburgh, PA 15215. This position will work Monday through Friday daylight hours (7:00am-3:30pm: 7:30am-4:00pm: 8:00am-4:30pm /or last patient). 5-10% travel is required to cover call offs, vacations, or patient-based volume (locations: Mercy VI, Oakland, Monroeville, Natrona Heights, Shadyside, Wexford, Bethal Park)

The Vision Institute has great opportunities for growth within the department. 

Responsibilities:

• Provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.