What are the responsibilities and job description for the Patient Services Representative position at UPMC?
Join Our Team at UPMC Northwest's Orthopedic and Sports Medicine Associates – Make a Difference Every Day!
Are you passionate about helping others and creating a positive patient experience from the moment they walk through the door? UPMC Northwest's Orthopedic and Sports Medicine Associates in Franklin, PA, is excited to invite qualified candidates to apply for a full-time Patient Services Representative position.
This role offers a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM—with no weekends or holidays required—making it a great opportunity for work-life balance. While primarily based in Franklin, this position includes minimal travel (approximately 10%) and provides a unique chance to be part of a dynamic and supportive healthcare team.
We’re seeking individuals who thrive in a fast-paced environment, enjoy working collaboratively, and have exceptional customer service skills. If you’re a proactive multitasker who’s ready to make a real impact in patients’ lives while supporting their journey through the healthcare system, we want to hear from you!
At UPMC, you'll enjoy a comprehensive Total Rewards Benefits package and the opportunity to be a part of a leading healthcare system that values excellence, innovation, and compassion. Step into a role where you’re not just answering phones—you’re shaping the patient experience and playing a vital role in their continuum of care.
Apply today and be part of the team that delivers the UPMC Experience every single day!
Responsibilities:
- Greet patients warmly and guide them through self-arrival technology or check-in based on preference.
- Collect copayments and applicable patient payments at the point of service.
- Confirm or update patient registration information and schedule follow-up or ancillary appointments at checkout.
- Help patients navigate the healthcare system with clear and understandable instructions.
- Provide follow-up to unresolved patient questions to ensure continuity of care.
- Register patients in the Biometrics program and explain its benefits.
- Promote and assist with MyUPMC patient portal registration.
- Educate patients on financial responsibilities and connect them to advocacy resources as needed.
- Verify insurance benefits through online systems or phone and obtain necessary patient signatures for consent.
- Distribute or triage phone calls appropriately and assist with office administrative tasks such as scanning and faxing.
- Perform other duties as assigned.
Salary : $18 - $27
