Patient Services Representative

Mastropietro & Associates Family Medicine is looking for a Patient Services Representative to join their team!

Schedule: Monday to Friday 8a-5p, with 1 evening per week until 7:00pm 
Candidates must be willing to travel to other offices for staffing coverage, as needed.

Are you passionate about customer service and interested in being a part of a collaborative healthcare team? Apply today!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice or connect patient to resources for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing