What are the responsibilities and job description for the Patient Services Representative position at UPMC?
Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative to support the office in Lemoyne.
Hours are Monday-Friday 8:00am-4:30pm or until all patients have been checked out
No holidays or weekends!
We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.
This office is a multi-specialty pediatric clinic that is growing! We promote a great team environment and work collaboratively together to learn tasks and provide the best care to our patients!
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service, verifying insurance benefits.
- Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- *Performs in accordance with system-wide competencies/behaviors.
- *Performs other duties as assigned.
Salary : $18 - $28
