What are the responsibilities and job description for the Referral Coordinator position at UPMC?
UPMC Central Pa is looking for a Referral Coordinator to join their team. Training for this position will be completed in person. Once 6 months of training is completed, the role is remote.
Purpose:
Serves as the primary customer service contact within Patient Access Center. Ensures effective communication between Patient Access Center staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources. Coordinates and/or facilitates referrals to the correct UPMC service providers or departments. Utilizes and promotes use of excellent customer service skills.
Responsibilities:
- Provides the primary referral and inquiry customer service presence for the Agency's services.
- Manages all incoming calls to the Patient Access Center based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
- Initiates required referral documentation in the EMR from all referral sources and assigns to the appropriate next person in the referral management process.
- Coordinate referrals for home health and hospice service lines.
- Accurately records and data enters insurance/authorization information per EMR requirements; Demonstrates a working knowledge of insurances.
- Coordinates with Business Development, other intake staff, and referral sources regarding missing or incomplete referral information.
- Appropriately utilizes Supervisor for outliers, problems, or difficulties
- Maintain standards of excellence verbally and in written form with customers both internally and externally.
- Maintain open and positive communications with all contacts.
Salary : $19 - $29
