What are the responsibilities and job description for the RN/Telehealth Triage position at UPMC?
Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.
- Schedule:
- 10 hour shifts
- 3x Nights and 1x Day or Evening / per week
- Nights are usually 9:30 pm - 7:30 am
- Every other Weekend & Holiday
- Note: this is not a Remote/Work-From-Home opportunity.
- Sign-On Bonus!: In addition to competitive pay & our Total Rewards benefits, we are currently offering a $6,000.00 sign-on bonus to eligible RNs with a 2-year commitment.
Responsibilities:
- Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
- Provides healthcare recommendations based on assessment of patient needs using approved protocols.
- Processes prescription refills
- Know and follow all organizational/departmental policies/procedures
- Assesses patients by eliciting a focused health history.
- Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
- Assists with statistical data collection
- Assume responsibility for personal development and education.
- Provides healthcare information to patients through telecommunications media using the nursing process.
- Communicates with other departments and pharmacies regarding patient needs, as necessary.
- Orders labs/testing and schedules appointments with the office as needed
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