Scheduling Coordinator- HVI Shadyside

Shadyside Heart and Vascular Institute is hiring a full-time Surgery Scheduler. This is a Monday-Friday, daylight position- no nights, weekends, or holidays!

Responsibilities:

• Request assistance from nurses, medics, APPs, and/or MD, if there is a question of severity of illness or symptoms.
• Answer incoming calls in a timely and efficient manner.
• Back up medical records technician in creating, maintaining, and retrieving patient records.
• Oversee the preparation and coordination of all correspondence related to private patients, research patients, and referring physicians.
• Restate patient appointment details and collect appropriate pre-visit information, as needed.
• Enter information into the EPIC or EMR system.
• Respond to requests for general information and screen incoming calls referring them to appropriate individuals.
• Generate form letters to patients.
• Instruct patient or family member/significant other concerning available services and programs for financial assistance and pertinent general patient information.
• Schedule all new and returning patients with appropriate physicians or teams.
• Function as intermediary and receptionist in the office of the Manager to include greeting visiting physicians, patients, representatives of pharmaceutical companies, and equipment manufacturers.
• Responsible for ordering and managing office supplies inventory.
• Responsible for scheduling of patients.
• Provide coverage in the absence of department secretaries.
• Courteously respond and follow up with physician requests in scheduling.
• Provide statistical data to physicians when requested.
• Maintain both self and work area in a manner consistent with a professional environment.
• Schedule patient appointments utilizing an automated scheduling system and provide backup in entering orders into the clinical support system.
• Ensure the security, safekeeping, and timely return of all records that are retrieved and provided to requesters for review.
• Greet patients and others, answer telephone calls, and deliver messages to the staff.
• Assist the Manager in the supervision and coordination of the activities of the secretarial staff of the department.
• Maintain a positive attitude characterized by caring, concern, and support for patients, visitors, medical staff, and co-workers. Demonstrate, on a consistent basis, the behaviors that comprise The Basics of Service Excellence.
• Schedule all return patient appointments and extraneous testing upon discharge from the outpatient department.
• Demonstrate thorough knowledge of the programs and services of the UPMC Health
• Type correspondence, memoranda, reports, forms, etc. for the staff when necessary.
• Complete appropriate forms, consistent with insurance requirements, and follow up on any incomplete or inaccessible information to assure a completed record.
• Act as a reference for any patient questions, handle when possible, and follow up to assure that each patient inquiry has been satisfied.
• Promote the use of those services to consumers.
• Assure that the release of information is handled following the laws of confidentiality.
• Observe both Health System and departmental policies and procedures.
• Schedule all evaluations in a timely and efficient manner.
• Appropriately interact with nurses, medics, physicians, and other office support.
• Assure phone contact with patients and referring physician/office regarding essential follow-up in a timely and professional manner.
• Gather and record demographic, financial, and insurance information on each patient/family member/guarantor during the initial intake interview which may take place either in person or over the phone.
• Some functions may also be delegated to other secretaries as deemed necessary.
• Provide assistance to all patients and families.
• System and the ability to access those services.
• Photocopy correspondence and documents as requested.
• Provide clinic schedules when requested by physician or clinic staff.