Scheduling Services Epic Analyst, Assoc

University of Pittsburgh Physicians is hiring a Full-Time Scheduling Services Epic Analyst, Associate to help support Scheduling Services.

Hours: Monday-Friday, 8:30 am to 5:00 pm
Location: 100% remote
Department Details: This position will support both the build and maintenance of EPIC Templates and Decision Trees.

Experience with Epic Templates and Decision Trees preferred.

Purpose:
Under the general direction of the Epic Analyst - Lead, Scheduling Services, the Epic Analyst Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Epic Analyst Associate, Scheduling Services will act as a leader, mentor, and role model at all times, with responsibility for the comprehensive analysis of data and information for the various Epic Cadence processes utilized across Scheduling Services, including the implementation and maintenance of the various Epic Cadence systems and databases for Physician Services. The Epic Analyst Associate, Scheduling Services will evaluate the client's business environments while working with Information Services Staff and client professionals to develop requirements for technology solutions related to business operations. The Epic Analyst Associate, Scheduling Services must possess a clear understanding of financial, clinical, and other information generated by numerous sources to identify opportunities to improve clinical and financial performance. The Epic Analyst Associate, Scheduling Services will articulate these opportunities to internal and external audiences implementing the solutions, and tracking / monitoring progress. These functions must be done while also weighing the practical consideration and potential barriers that need to be overcome to successfully implement new programs and processes while adhering to UPMC Values and a Culture of Service Excellence. 

Responsibilities:

• Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction.
• Assists with application support including basic design and analysis, application configuration, testing, system documentation, and training, as needed.
• Provide Epic Cadence support for all Physician Division Scheduling services including template design and Decision Tree build.
• Participates in the build, rollout, and support of the assigned application, acting as first-level response for the assigned application(s) by communicating with end users of the system to understand issues and implement solutions.
• Update Epic Analyst Lead on a timely basis regarding progress on assigned tasks, projects, and issues via written and / or oral reports.
• Participate in training and collaborate with end users, acting as a liaison with department appointed Cadence team for training and coordination of all processes.
• Maintain regular communication with Epic representatives, including participation in weekly project team meetings.
• Protect the integrity and confidentiality of all data and information through physical and electronic measures.
• Assist with the evaluation and documentation of client needs, and all aspects of business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes.
• Assist with the development of information technology solutions in component based, custom development and/or package system environments.
• Ensure quality of information technology solutions through business case and application-level testing; validates test results to initial business needs.
• Design and document system level and end user level procedures to support business applications.