What are the responsibilities and job description for the Supervisor, Patient Access position at UPMC?
UPMC Home Health is hiring a Patient Access Supervisor to support the Central and Western UPMC Home Health areas. This is a Monday through Friday, 7:30 AM to 4:00 PM position. There is the possibility of working a hybrid schedule of two days in the office after a mandatory, 90-day in-office training. Please note this is a working supervisor position. The Patient Access Supervisor will, in addition to managing staff, be actively calling insurance companies as well as updating staff for insurance changes.
Responsibilities:
- Responsible for training new associates and providing ongoing education and communication to staff.
- Develop and update work-specific procedural and policy documentation.
- Foster an environment that encourages associate growth and development.
- Serve as a coach, mentor, team builder and facilitator.
- Provide on-call support to staff in the event of problems and/or staffing concerns.
- Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring the highest standards of data integrity are met.
- Identify problems; define alternatives and recommend practical efficient solutions.
- Conduct new associate interviews working with HR to finalize the process.
- Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
- Represent the department in the absence of the manager. Make effective decisions within the scope of delegated authority.
- Completes department schedule, and weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
- Follow up on customer complaints and issues; ensure problem resolution and corrective action for long-term solution.
Salary : $25 - $44
