What are the responsibilities and job description for the Team Leader, Food Services position at UPMC?
UPMC Mercy is hiring a Full Time Team Leader, Food Services to support our Dietary and Cafeteria department!
This position will work Monday-Friday from 11:15am-7:45pm with rotating weekends and holidays. Shift times for weekends/holidays is 9:30am-5:30pm.
Purpose:
Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Responsibilities:
- Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
- Oversee security of inventory and cash revenues.
- Orient, train, and coach new team members as per department guidelines.
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
- Perform routine competency checks on associate performance with appropriate follow-through.
- Conduct and document service recovery on all customer complaints as per operational guidelines.
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
Salary : $18 - $28
