Demo

Telephone Operator

UPMC
Washington, PA Full Time
POSTED ON 12/18/2024
AVAILABLE BEFORE 2/18/2025

Ready to thrive in a fast-paced environment? As a telephone operator in our busy facility, you’ll manage high call volumes with efficiency and professionalism, connecting patients and staff seamlessly. Work with a supportive team where your communication skills shine and every call makes a difference! If you’re ready for a rewarding challenge, apply today!

Responsibilities:

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Schedule:

  • Primary shifts are 4PM-12AM and 12AM-7:30AM, but must be able to also work other daylight and afternoon shifts as needed.

Salary : $17 - $27

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