What are the responsibilities and job description for the Telephone Operator position at UPMC?
Ready to thrive in a fast-paced environment? As a telephone operator in our busy facility, you’ll manage high call volumes with efficiency and professionalism, connecting patients and staff seamlessly. Work with a supportive team where your communication skills shine and every call makes a difference! If you’re ready for a rewarding challenge, apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Schedule:
- Primary shifts are 4PM-12AM and 12AM-7:30AM, but must be able to also work other daylight and afternoon shifts as needed.
Salary : $17 - $27