Transfer Center Coordinator Assoc- Oakland

UPMC Medcall is hiring a full-time Transfer Center Coordinator for its Oakland location. This position has the potential for a hybrid work option after orientation and demonstrating competency with the required skills.

Purpose:
UPMC MedCall serves as UPMC's advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), and physician consultations. This department serves as the primary contact for referring physicians requesting the services of UPMC for continued patient care. This office is a 24-hour operation with various shifts and rotating weekends and holidays. The MedCall department strives to create a consistent base schedule for employees, however, in case of emergency or departmental needs, flexibility to work all shifts is required. This team is responsible for facilitating all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and inpatient transfers from physicians and medical professionals. Responsibilities require the Transfer Center Coordinator to multitask, maintain great customer service, and identify and escalate concerns efficiently. The ideal candidate for this position will have proficient computer and typing skills, exceptional phone etiquette and communication skills, and strong organization and prioritization skills. Proficient medical terminology knowledge is strongly preferred, while direct patient care and/or medical training experience is a plus. A working knowledge of EPIC and/or Medipac is also a plus. 

Responsibilities:

• Exhibit strong written and verbal communication skills.
• Exhibit strong interpersonal and communication skills, remaining professional and courteous when dealing with sensitive issues and stressful circumstances.
• Make appropriate decisions based on the established protocols.
• Display attention to detail and the ability to multitask.
• Make outbound calls to clarify requests, provide bed assignments, and seek additional details.
•  Input patient registration information into EPIC/Medipac.
• Accurate and timely documentation of call information per departmental standards.
• Maintain a familiarity with internal systems available and necessary in the performance of the job.
• Knowledge of multiple communication methods utilized by the department.
• Appropriate escalation of issues, bed assignments, and problems as determined by departmental protocols.
• Maintain an awareness of the services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.
• All documentation on transfers is to be completed and entered in the department database timely.
• Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). Responsible for meeting departmental benchmarks related to call handling and transferring.