What are the responsibilities and job description for the Front Desk-FT position at Upper Montclair Country Club?
Upper Montclair Country Club, an established golf and country club since 1901, and proud member of the Distinguished Golf Clubs of the World, is seeking a professional and dedicated Front Desk Associate to join our team.
Job Summary
The Front Desk Associate serves as one of the first point of contact for our Members and Guests - whether in person, by phone or via email. The key responsibilities include greeting and assisting our Members and Guests with warmth and professionalism, ensuring a seamless experience at the Club. The position is also responsible for managing the main phone line, sharing Club information (events, specials, and updates), and providing top-tier service to enhance the Club's reputation for hospitality, friendliness, and goodwill.
Key Responsibilities
Job Summary
The Front Desk Associate serves as one of the first point of contact for our Members and Guests - whether in person, by phone or via email. The key responsibilities include greeting and assisting our Members and Guests with warmth and professionalism, ensuring a seamless experience at the Club. The position is also responsible for managing the main phone line, sharing Club information (events, specials, and updates), and providing top-tier service to enhance the Club's reputation for hospitality, friendliness, and goodwill.
Key Responsibilities
- Oversee daily operations of the Front Desk/Reception area.
- Manage scheduling for the part-time Front Desk team and delegate tasks as needed.
- Answer multi-line phone system, transfer calls to appropriate extensions, and take messages.
- Manage member dining and event reservations, ensuring accuracy and prompt responses.
- Maintain professional telephone etiquette at all times.
- Monitor and respond to Front Desk emails, addressing Member request and inquiries.
- Operate the lobby, coat room, and Front Desk areas efficiently.
- Greet all Members and Guests upon arrival, providing exceptional service.
- Provide Members and Guests with event schedules and relevant Club information.
- Perform additional duties within the scope of the role, such as data entry, creating event materials (menus, buffet cards, etc.), and assisting with other administrative tasks.
- Design and update event flyers, menus, and digital content for print and online use.
- Compile and send email communications related to member events.
- Maintain and update the social event calendar to ensure accurate event promotion.
- Handle special projects and other duties as needed.
- Preferred schedule: 8:30AM-4:0PM, Tuesday-Friday (minimum 28 hours per week). Weekend shifts are available if desired.
- Strong communication skills (both written and verbal).
- Professional telephone etiquette and demeanor.
- Excellent interpersonal skills and a service-oriented attitude.
- Prior experience with multi-line phone systems and reception duties is a plus.
- Proficiency in Outlook 365, MS Word, Excel, and Publisher; experience with NorthStar and Canva a bonus.
- Ability to work both independently and collaboratively within a team.
- Self-motivated and efficient, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Prior experience in a country club, restaurant, or hospitality setting is a plus, but not required.
- Must be able to interact with guests and colleagues in an attentive, friendly, courteous , and professional manner.
- Professional business attire.
- Please submit your salary requirements with your resume.
- Job Types: Full-Time, Seasonal
