What are the responsibilities and job description for the Front Desk-PT position at Upper Montclair Country Club?
The Upper Montclair Country Club, a Member of the Distinguished Golf Clubs of the World, and an established golf and country club since 1901 is searching for a Front Desk Associate to join their team.
Job Types: Part-Time
Job Summary
Job Types: Part-Time
Job Summary
- This part-time position provides one of the first points of Member and Guest service in person, on the phone or via the internet.
- The major responsibility is to greet and support the Membership and guests in a professional and accurate manner.
- Projecting the ‘club culture’ and conveying hospitality, friendliness, and goodwill among all Members and guests is paramount.
- Evenings, Weekends, and Holidays Required.
- Using proper telephone etiquette, answer calls and caller questions, transferring to proper extensions when necessary.
- Takes Member dining, To-Go, and event reservations.
- Manages Front Desk email while on duty, responding to any Member requests, or forwarding to the appropriate staff.
- Greets all Members and guests entering the Club.
- Formats daily specials menu according to Club standards, and prints and posts online.
- Types up event menus and buffet cards as needed, using existing templates.
- Manages distribution of mail and package deliveries.
- Manages parking lot gate access and reports presence of unauthorized visitors in or around club facility.
- Informs manager on duty of any dress code violations.
- May perform other duties within the scope of this job description as needed for the efficient operation of the club.
- Must be available to work evenings (Tuesday-Friday) 4-8pm, weekends, and holidays. (Approximately 12 hours a week over 3-4 shifts).
- Must be able to effectively communicate with Members, guests, and associates in an attentive, friendly, courteous, and service-oriented manner.
- Must be able to multi-task and efficiently work on multiple projects in a timely manner.
- Proficient with computer programs such as Word, Excel, and able to navigate across programs and screen.
- Multi phone line and/or reception experience preferred.
- Business Professional Attire Required.
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