What are the responsibilities and job description for the Lead Patient Care Coordinator position at Upperline Health Inc?
About Us
Upperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, and Tennessee.
Benefits
Comprehensive benefit options include medical, dental and vision, 401K and PTO.
About the Lead Patient Care Coordinator Role
Upperline Health Florida is seeking an energetic, compassionate, driven Lead Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in East Orlando, FL. The Lead Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.
Lead Patient Care Coordinator Responsibilities
- Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
- Assist patients with scheduling appointments
- Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
- Retrieve and file patient records as needed
- Collect payment from patients
- Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
- Responsible for office supply inventory, including checking, ordering and stocking supplies
- Protect patient rights by maintaining confidentiality of patient records
- Contribute to team effort by assisting with additional duties and when support is requested
- May be required to travel to other office locations
Lead Patient Care Coordinator Qualifications
- Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
- Prior experience working in a podiatric or orthopedic practice is preferred
- Medical billing and coding experience is highly preferred
- Bilingual Spanish is highly preferred
- Experience working in an EMR, Athenahealth is preferred
- Must be an effective communicator with excellent grammar and interpersonal skills
- Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
- Demonstrated experience as a motivated and dedicated team member with a stable work history
- Thrives in a fast-paced collaborative environment
- Reliable transportation and the ability to pass a drug test and a background check is required
Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
Job Type: Full-time
