Care Navigator (Outbound)

Upperline Health is an innovative and fast-growing healthcare company focused on bringing more specialties into value-based care. We are a physician practice caring for patients with chronic illnesses with an emphasis on diabetes and vascular disease who we treat through co-management with our specialists such as podiatrists, endocrinologists, wound care providers and vascular care providers and in collaboration with their PCP.

Our team provides an additional layer of clinical and psychosocial support for patients with chronic illnesses. Upperline's interdisciplinary team sees patients in the clinic, home, hospital and facilities and provides wrap-around services including 24/7 clinical support, remote patient monitoring, behavioral health telemedicine and other resources. We help provide relief from the burdensome symptoms of chronic illness, help patients and caregivers navigate the healthcare system, and guide patients through difficult treatment choices. Upperline Health is based out of Nashville, TN and has clinics in Alabama, California, Florida, Georgia, Indiana, Kentucky and Tennessee.

Why join our team?

• Highly competitive salary
• Generous Benefits: Comprehensive benefit options include medical, dental and vision, 401K (matching), parental leave, and PTO
• Supportive team

About the Care Navigator Role
Upperline Health is seeking an Outbound Care Navigator, ideally with prior healthcare experience, to support a team of clinicians in delivering complex plans of care in accordance with the patient’s health status and overall goals and values. This person will provide all telephonic and back-office support required by the team of clinicians. In this role, you will provide critical support activities to coordinate care delivery for Upperline patients. This includes a range of clinical support and administrative tasks such as telephonic coordination of care to Upperline patients and families, scheduling in-home, clinic, and telehealth patient visits for clinicians, managing patient care referrals and orders to completion, coordination of preventative care needs, and other tasks as assigned. Ideal candidates will have experience identifying and coordinating the needs of patients with multiple chronic conditions and supporting clinicians to help them operate as efficiently as possible. Responsibilities will be highly varied, and appropriate candidates will be multitalented, flexible problem solvers who are eager to tackle complex problems and tasks with a strong focus on customer service excellence. As Upperline continues to expand, this individual will be able to explore a wide range of career opportunities within the company. Ideal candidates will have experience working with an older adult population. Most importantly, candidates must demonstrate compassion for patient needs, pay great attention to detail and thrive in a collaborative environment. 

This is a remote opportunity available to applicants who currently reside in AL, AZ, FL, GA, KY, IN, IL, MI, PA, SC, TN, and TX. 

What You’ll Do:

• Telephonic conversations with Upperline patients and their families, including triaging incoming calls as well as making proactive outgoing calls as requested by Upperline’s clinicians.
• Identifying community resources and assisting Upperline’s patients and families in accessing those resources.
• Various clinical and administrative tasks including scheduling in home, clinic, and telehealth patient visits.
• Participation in weekly interdisciplinary team meetings.
• Provide weekend support as needed by the team.
• Other related duties as deemed necessary by Upperline Health.

Qualifications of the Care Navigator:

• Associates degree or higher education required.
• Education or active certification as a BSW, CNA, LPN, or MA required
• Prior healthcare experience, ideally serving chronically ill patients, required
• Patient engagement experience highly preferred
• Candidates should be excited and energized by the prospect of working collaboratively as part of an innovative team
• Strong customer-service orientation
• Exceptional phone etiquette
• Exceptional organizational skills and ability to multi-task
• Self-starter with an entrepreneurial spirit and demonstrated problem solving skills
• Strong writing, Word, Excel, and database management skills
• Extremely strong work ethic
• Access to a strong & secure internet connection
• Ability to work independently in a virtual setting
• Dedicated private workspace

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time