What are the responsibilities and job description for the UPS Customer Service and a Manager position at UPS Store?
Job Overview
We are seeking a dedicated and experienced Customer Service Manager to lead our customer support team. The ideal candidate will be responsible for ensuring exceptional service delivery, managing client relationships, and enhancing the overall customer experience. This role requires strong leadership skills, a passion for customer service, and the ability to communicate effectively with both clients and team members.
Duties
- Oversee daily operations of the customer service department to ensure high-quality support.
- Develop and implement customer service policies and procedures to improve efficiency.
- Train, mentor, and evaluate customer service representatives to enhance their skills.
- Handle escalated customer inquiries and complaints with professionalism and empathy.
- Analyze performance metrics to identify areas for improvement in service delivery.
- Collaborate with other departments to ensure seamless communication and client satisfaction.
- Conduct outbound calling campaigns as needed to follow up on client inquiries or feedback.
- Manage data entry tasks related to customer interactions and maintain accurate records.
Skills
- Proven experience in customer service management or a similar role.
- Strong communication skills, both verbal and written, with the ability to engage effectively with clients.
- Proficient in customer support techniques and best practices.
- Experience in call center operations is a plus.
- Ability to handle cash transactions accurately when required.
- Familiarity with sales processes and client services is advantageous.
- Competent in data entry tasks with attention to detail.
- Ability to work collaboratively in a team environment while also demonstrating leadership qualities.
Join us in creating an outstanding experience for our customers while leading a dynamic team dedicated to excellence in service!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Ability to Commute:
- Moraga, CA 94556 (Required)
Ability to Relocate:
- Moraga, CA 94556: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17
