What are the responsibilities and job description for the Customer Support Representative position at Upstate Auto Styling?
Overview
We are seeking enthusiastic Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, help them check in for their service as well as give them the best experience possible. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze situations effectively.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Utilize effective phone etiquette to maintain professionalism during all interactions.
- Document customer interactions accurately in our database for future reference.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks to update customer information and track service requests.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain knowledge of our products and services to effectively communicate with customers.
Qualifications
- Previous experience in customer support/service is preferred.
- Strong sales skills are a plus, with the ability to upsell products or services when appropriate.
- Excellent verbal and written communication skills to convey information clearly and effectively.
- Proficient in using computer systems for data entry and analysis tasks.
- Ability to work independently as well as part of a team in an office setting.
- Strong problem-solving skills with a focus on customer satisfaction.
- A positive attitude and willingness to learn new skills related to customer support.
Join us in delivering exceptional service that makes a difference in our customers' lives!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Spartanburg, SC 29306 (Required)
Ability to Relocate:
- Spartanburg, SC 29306: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $18