What are the responsibilities and job description for the Customer Service Rep position at Upstate HomeCare?
ENTERAL CUSTOMER SERVICE REPRESENTATIVE
As a Home Health Care Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.
This position requires that you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment.
Work Environment:
- Primarily office work. Occasional travel for educational purposes.
- Overtime may be required.
Minimum Qualifications:
- 1-2 years of customer service experience
- Proficient computer skills
- Highly organized with the ability to pay attention to detail.
- Critical thinker
- Solution orientated with the ability to problem solve.
- Ability to actively listen.
- Excellent communication skills both written and verbally.
- Excellent prioritizing and time management skills
- Strong interpersonal skills
- Comfortable to work in high volume and fast-paced environment.
- Displays willingness to multi-task and make quick decisions.
- Self-directed, but able to work in a team environment.
- Math aptitude
Preferred Qualifications:
- Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement
- Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines
- Knowledge of third-party requirements desirable
Benefits Available
- Competitive compensation
- 401(K) – Company contributes 3% regardless of employees’ contributions.
- Paid time off, NY Sick pay and Holiday time off with pay
- Birthday floating holiday with pay and Birthday gift (check) from employer.
- Health Insurance – Including Medical, Dental and Vision.
- Disability Insurance – Short-term disability, company paid long-term disability.
- AFLAC Supplemental Insurance – Cancer policy, accident policy, hospital confinement policy
- Life Insurance – 100K guarantee issue if enrolled within first 30 days of employment.
- Company Paid Employee Assistance Program
- Employee referral program with cash bonus
Job Type: Full-time
Schedule:
- 8-hour shift
- Monday to Friday
Work Location: One location
Ability to commute/relocate:
- Syracuse, NY 13211: Reliably commute or planning to relocate before starting work (Required)
