What are the responsibilities and job description for the Customer Service Rep position at Upstate HomeCare?
ENTERAL CUSTOMER SERVICE REPRESENTATIVE
As a Home Health Care Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations.
This position requires that you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment.
Work Environment :
Primarily office work. Occasional travel for educational purposes.
Overtime may be required.
Minimum Qualifications :
1-2 years of customer service experience
Proficient computer skills
Highly organized with the ability to pay attention to detail.
Critical thinker
Solution orientated with the ability to problem solve.
Ability to actively listen.
Excellent communication skills both written and verbally.
Excellent prioritizing and time management skills
Strong interpersonal skills
Comfortable to work in high volume and fast-paced environment.
Displays willingness to multi-task and make quick decisions.
Self-directed, but able to work in a team environment.
Math aptitude
Preferred Qualifications :
Related health care experience with a focus on enteral / respiratory therapy; insurance reimbursement
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Rep?
Sign up to receive alerts about other jobs on the Customer Service Rep career path by checking the boxes next to the positions that interest you.
