Demo

Pre Registration/Call Center Customer Service Secretary

Upstate Medical University
Syracuse, NY Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/25/2025
Job Summary: Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments. Obtains required demographics and insurance data and enters information into EPIC. Capable of setting up accounts, adding and/or changing demographics and insurance information, understands procedures needed to ensure accuracy. Follows protocol to merge duplicates. Proficient in following provider preference scheduling protocols and office wide scheduling protocols to ensure patients are scheduled appropriately and with the proper sub-specialty. Accurately prepares add on charts. Obtains necessary notes, reports and results from referring providers. Communicates the necessity of diagnostic testing films and reports needed for the appointment as appropriate. Possesses strong customer service skills. Ability to listen effectively to maintain patient confidence and trust. Ability to effectively communicate in both a verbal and/or written manner with patients, providers, co-workers and management. Knowledgeable in all aspects of insurance referrals. Obtains necessary insurance authorizations from primary care offices as needed. Informs patient of authorization responsibilities as appropriate. Documents authorization information in EPIC. Accurately registers all patients; proficiently obtains and enters all demographic and billing information; properly documents notes in account. Consistently identifies when referrals are required, submits appropriate requests to the authorization team and/or notifies patients to obtain. Knowledgeable in current billing information/plans and office billing protocols/policies. Keeps up to date information regarding participation and referral information. Routinely documents the reason for the appt, referring MD and all necessary information requested by secretarial and patient care staff. Uses appropriate triage questions to determine appointment urgency. Consistently reminds patients to bring insurance cards, co-pays and any reports, notes or imaging scans (as required). Effectively and consistently communicates office policies with patients: Par vs. non-par insurance and thoroughly explains options self-pay, payment due and thoroughly explains options, liability and/or school insurance and thoroughly explains options on Health Exchange, par vs. non-par and thoroughly explains options willingly. Performs other assignments and duties as requested by supervisor and does so in a complete manner. Other duties and tasks as needed and directed by Supervisor or Team Leader. Minimum Qualifications:

High school or equivalent and two years of directly related medical secretary/office experience. Will consider equivalent combination of education and experience.

Preferred Qualifications

Work Days:

Monday - Friday 8:30 am - 5:00 pm

Message To Applicants

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

G3: $16.00 - $25.88

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office: MedBest Medical Management

Salary : $16 - $26

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Pre Registration/Call Center Customer Service Secretary?

Sign up to receive alerts about other jobs on the Pre Registration/Call Center Customer Service Secretary career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$55,044 - $66,097
Income Estimation: 
$55,153 - $70,123
Income Estimation: 
$55,153 - $70,123
Income Estimation: 
$74,062 - $95,293
Income Estimation: 
$37,598 - $46,086
Income Estimation: 
$41,365 - $50,783
Income Estimation: 
$39,690 - $49,584
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Upstate Medical University

Upstate Medical University
Hired Organization Address Syracuse, NY Full Time
Why Upstate Medical University : SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical ...
Upstate Medical University
Hired Organization Address Syracuse, NY Full Time
Job Summary The Clinical Leader provides operations based support to the nursing unit and exemplifies the Upstate missio...
Upstate Medical University
Hired Organization Address Syracuse, NY Full Time
Job Summary The Administrative Assistant handles the business services for the Associate Administrator of Testing and Th...
Upstate Medical University
Hired Organization Address Syracuse, NY Full Time
Job Summary This position will provide a high level of administrative support and OR scheduler to the Division of Breast...

Not the job you're looking for? Here are some other Pre Registration/Call Center Customer Service Secretary jobs in the Syracuse, NY area that may be a better fit.

Pre Registration/Call Center Customer Service Secretary

SUNY Upstate Medical University, Syracuse, NY

Pre Registration/Call Center Customer Service Secretary

Upstate University Hospital, Syracuse, NY

AI Assistant is available now!

Feel free to start your new journey!