What are the responsibilities and job description for the Chief Insurance Operations Executive position at Upstream Life ™?
Company Overview
At Upstream Life, we reimagine the financial services industry with a commitment to innovation and customer satisfaction. As a forward-thinking organization, we strive to provide cutting-edge life insurance and annuity products that cater to the evolving needs of our clients.
Job Description
We are seeking an exceptional Head of Insurance Operations - Life and Annuity to lead our life and annuity business, ensuring seamless operations and excellent customer service. The successful candidate will possess a deep understanding of the life and annuity industry, exceptional leadership skills, and a strong analytical mindset.
Key Responsibilities
- Operational Management: Oversee daily operations of the life and annuity business, driving efficiency and adherence to regulatory requirements.
- Team Leadership: Lead and mentor a team of operations professionals, fostering a collaborative and high-performance culture.
- Process Optimization: Identify opportunities for process improvement and implement best practices to enhance efficiency and effectiveness.
- Compliance Oversight: Ensure all operations comply with industry regulations and internal policies, conducting regular audits and assessments.
- Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure operational success and drive continuous improvement.
- Cross-Functional Collaboration: Work closely with underwriting, finance, and marketing teams to ensure seamless operations and product delivery.
- Budget Management: Develop and manage the operations budget, ensuring cost-effective resource allocation.
- Customer Focus: Enhance customer satisfaction through efficient operations and timely service delivery.
