What are the responsibilities and job description for the Insurance Operations Leader position at Upstream Life ™?
Job Description
This is a full-time on-site role for a Head of Insurance Operations - Life and Annuity at Upstream Life in Oxford, MS. The individual will be responsible for managing all aspects of the life and annuity insurance operations and building of our life and annuity business. This role involves strategic planning, team leadership, and ensuring that all operational activities align with company goals.
Key Responsibilities
- Operational Management: Oversee daily operations of the life and annuity business, ensuring efficient processes and adherence to regulatory requirements.
- Team Leadership: Lead and mentor a team of operations professionals, fostering a collaborative and high-performance culture.
- Process Optimization: Identify opportunities for process improvement and implement best practices to enhance efficiency and effectiveness.
- Compliance Oversight: Ensure all operations comply with industry regulations and internal policies, conducting regular audits and assessments.
- Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure operational success and drive continuous improvement.
- Collaboration: Work closely with cross-functional teams, including underwriting, finance, and marketing, to ensure seamless operations and product delivery.
- Project Management: Lead initiatives related to new product launches, system upgrades, and other operational projects.
- Budget Management: Develop and manage the operations budget, ensuring cost-effective resource allocation.
- Custoemr Focus: Enhance customer satisfaction through efficient operations and timely service delivery.
