Customer Service Representative & Service Dispatcher

Environmental Services, Recycling and Roll-Off company looking for additional team members to add to our growing team. Business hours are 7:30am to 4:30pm. Business casual attire. Position is located at offices in Graniteville, SC.

Position: Full Time (35-45 hrs weekly)

Salary: Hourly $15 to $18/hr dependent on experience

Benefits: (after 90 day waiting period)

Voluntary Medical, Dental, Vision, Disability, 401K Retirement with company matching contributions. Paid Holidays and PTO

Customer Service Representative & Service Dispatcher

Our ideal candidate is a fast paced, upbeat personality who enjoys communicating with a varied demographic of customers daily. This person must exhibit polite and professional communication via phone, email and written word. The candidate will:

·        Answer and direct phone calls.

·        Provide administrative support to the entire team. 

·        Supports team by performing tasks related to organization and strong communication.

·        Carries out administrative duties such as filing, typing, copying, and scanning.

·        Identifies and responds to customers’ needs in a timely and efficient manner.

·        Interviews customers over the phone, making recommendations for services based on customers’ needs.

·        Primary point of contact, receiving and relaying information to drivers and hauling manager via phone, text, or other communication systems.

·        Coordinate the deployment of resources and routing of services.

·        Monitor road conditions, weather conditions, customer and landfill schedules that may impact personnel in the field.

·        Be the primary contact to manage container assets.

·        Processes credit card payments for new and existing customers.

Required Skills/Abilities:

• High School Diploma or equivalent
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings.
• Strong communication skills (verbal / written / interpersonal)
• Ability to make quick decisions and adapt to ever changing situations, ensuring the safety and efficiency of operations.
• Ability to work well under pressure.
• Proficient with MS Office Suite or related products
• Must possess a valid driver's license and the ability to operate an automobile.
• Must be reliable and extremely trustworthy.
• Excellent organizational skills and attention to detail.
• Ability to maintain meticulous records.
• Ability to work independently with minimal supervision.