Regional Vice President of Operations

Position Summary:
The Regional Vice President for the Southeast is an experienced, passionate leader who can lead and inspire their team to achieve desired results in all KPIs.  The Regional Vice President of Operations will provide leadership and expertise to General Managers, Regional Ops Managers, and property teams to ensure the achievement of financial and operational goals. The selected candidate will work with hotel teams, and corporate support teams to ensure all necessary resources to drive results are activated; and that hotels are compliant with operating standards.

I. Position Responsibilities:  Essential

• Ensure that all properties have the right leadership and talent to deliver against Key Performance Indicators; provide ongoing evaluation of General Managers and property-level teams.
• Responsible for training General Managers and Regional Operations Managers on performance metrics.
• Accountable for the overall financial performance and guest satisfaction results across the InTown portfolio. 
• Responsible for ensuring property standards (rooms, public areas, and exteriors) are maintained.
• Ensure all corporate-driven special projects are effectively completed and communicated.
• Ensure staffing levels are correctly managed and when needed, help conduct job fairs.
• Conduct property visits with direct reports as needed. This is a high-travel job.
• Use employee quarterly surveys to improve overall employee engagement and retention.
• Lead regular meetings/conference calls for hotels in critical care status per the most recent KPI report including conference calls with direct reports to review the performance of the properties that are open and/or under construction.
• Lead the development of operational policies, reports, and procedures. 
• Lead the property-level annual business planning and budgeting process. 
• Provide thought leadership to properties in all operational disciplines. 
• Ensure hotels submit timely and accurate reports.
• Prepare and deliver performance evaluations for direct reports quarterly and review all bonuses/compensation for staff across all properties
• Actively contribute to the recruitment and selection of all General Managers and Regional Managers.
• Ensure all Managers receive the required training. 
• Support a proactive Human Resources function and ensure compliance with all state, federal, and local employment and labor laws and regulations. 
• Ensure compliance with all operating standards. 
• Assist the Corporate Executive team with projects, strategic initiatives, and corporate directives as required. 
• Actively contribute and make recommendations during creation of pro forma for new projects as assigned; ensure timely execution according to pro forma up to and post opening. 
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job

II. Essential Skills/Credentials/Experience/Education

• Bachelor’s Degree strongly preferred, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.
• A minimum of 5 years experience in a senior management role within a multi-unit hospitality company, preferably extended stay.
• Hotel pre-opening and project management experience are preferred. 
• Proven track record of success in facilitating progressive organizational change and development within a growing organization.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Strong mentoring, and coaching experience to a team with diverse levels of expertise.
• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• Self-reliant, good problem solver, results-oriented.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.
• Ability to operate as an effective tactical and strategic thinker.
• High level of flexibility regarding overtime during busy periods as required by the business

IV. Mental and Physical Demands

Work Environment:  

Occasional exposure to extreme conditions at property locations; noise levels in the work environment/job sites can be loud.

Physical Demands:

This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping, crouching, or crawling; manual dexterity; reaching with hands and arms.  Occasional lifting and/or moving up to 50 pounds.  

Travel Demands:

Must be able to travel with short notice given.  Approximately 50 – 80 % overnight travel required; flying and/or driving to properties located across the US.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.