Lead Case Manager

Summary

The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role maintains accountability for resident staff, specialized service providers, volunteers, and program partners to ensure optimal client outcomes and program success.

Essential Functions

Program Leadership and Stakeholder Coordination

• Serve as primary point of contact for facility operations and client services
• Coordinate and maintain accountability for:
• Resident Manager (facility operations and client compliance)
• Employment Specialist (client employment services and outcomes)
• Clinical Representative (mental health services and interventions)
• Volunteers (program activities and support services)
• Pantry Coordinator (food security and distribution)
• Lead weekly program coordination meetings with all stakeholders
• Facilitate communication and collaboration between all service providers
• Monitor and evaluate service delivery effectiveness across all program components
  
  

Case Management and Client Services

• Maintain primary caseload for all clients at the facility
• Conduct comprehensive client assessments and develop individualized service plans
• Provide crisis intervention and emergency response as needed
• Ensure proper documentation and maintenance of client files
• Coordinate client referrals to internal and external services
• Monitor client progress and adjust service plans accordingly
  
  

Quality Assurance and Program Development

• Support Program Manager in strategic planning and program enhancement
• Conduct regular quality assurance reviews of all program components
• Monitor and report on program outcomes and contract compliance
• Identify and implement program improvements
• Develop and maintain program policies and procedures
• Ensure compliance with all funding requirements and regulations
  
  

Community Relations and Partnerships

• Establish and maintain relationships with community partners
• Coordinate with external service providers and stakeholders
• Represent the program at community meetings and events
• Develop and maintain referral networks
• Facilitate client connections to community resources
  
  

Facility Support and Operations

• Collaborate with Resident Manager on facility needs and client concerns
• Oversee implementation of house rules and program policies
• Coordinate with maintenance staff on facility upkeep
• Support critical incident response and resolution
• Ensure facility compliance with health and safety standards
  
  

Training and Development

• Provide guidance and support to all program staff and volunteers
• Develop and conduct training sessions as needed
• Stay current with best practices in homeless services
• Share knowledge and expertise with team members
• Participate in professional development opportunities
  
  

Qualifications

• Bachelor's Degree in Social Work, Psychology, or related field; Master's Degree preferred.
• Minimum of three years’ experience in homeless services, with at least two years lead experience preferred.
• Demonstrated expertise in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction
• Strong leadership abilities
• Excellence in crisis management and problem-solving
• Exceptional organizational and time management skills
• Superior written and verbal communication abilities
• Proficiency in data analysis and outcome measurement
• Experience with program development and quality assurance
• Bilingual (English/Spanish) preferred
• Advanced proficiency in HMIS and MS Office Suite
  
  

Mandatory Requirements

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background screening.
• CPR/First Aid training
• Must have Valid CA Driver's License
• Must provide proof of insurance coverage
• Must be able to qualify for UBH drivers’ insurance coverage
  
  

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.
  
  

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.