What are the responsibilities and job description for the Care and Support Liaison position at Upward Health?
About Upward Health
Upward Health is an innovative medical group that provides comprehensive, in-home care to patients across the country. Our multidisciplinary team of healthcare professionals offers 24/7 support, addressing physical, behavioral, and social health needs. With a strong focus on patient satisfaction, we strive to improve lives by delivering personalized care.
Role Overview
The Outreach Specialist plays a critical role in our organization, serving as the first point of contact for patients. This position requires excellent communication skills, with the ability to effectively convey our service offerings and value. The ideal candidate will be a skilled listener, able to establish trust and build relationships with patients.
Key Responsibilities
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Speak with patients about the role that Upward Health can play in helping them improve their health
- Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
- On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
- Participate in weekly team meetings focused on ongoing education and improvement
- Accurate and timely documentation in our company's software system
