What are the responsibilities and job description for the Care Specialist Lead position at Upward Health?
Company Overview:
Upward Health is a forward-thinking, in-home medical group dedicated to providing comprehensive care to patients. Our multidisciplinary team of doctors, nurses, and healthcare professionals works together to address the physical, behavioral, and social health needs of our patients. We strive to deliver high-quality care that improves patient outcomes and enhances their overall well-being.
Job Description:
The Care Specialist plays a critical role in delivering chronic care management to high-complexity patients. This position involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. The successful candidate will build relationships, coordinate care, and provide education to promote health, prevent unnecessary hospitalizations, and improve patient outcomes.
Required Skills and Qualifications:
Upward Health is a forward-thinking, in-home medical group dedicated to providing comprehensive care to patients. Our multidisciplinary team of doctors, nurses, and healthcare professionals works together to address the physical, behavioral, and social health needs of our patients. We strive to deliver high-quality care that improves patient outcomes and enhances their overall well-being.
Job Description:
The Care Specialist plays a critical role in delivering chronic care management to high-complexity patients. This position involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring that patients adhere to care plans. The successful candidate will build relationships, coordinate care, and provide education to promote health, prevent unnecessary hospitalizations, and improve patient outcomes.
Required Skills and Qualifications:
- Minimum of 2 years of relevant work experience in community health, peer support, or medical assistance.
- High school diploma or equivalent required.
- A valid driver's license, auto liability insurance, and reliable transportation for traveling within the assigned territory.
- Experience in chronic care management or working with chronically ill/elderly patients.
- Technologically proficient with basic computer skills, including typing and using electronic health records (EMR) systems.
- Experience with motivational interviewing, trauma-informed care, and care coordination.
- Strong interpersonal communication skills for engaging patients and team members effectively.
- Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
- Multi-lingual skills are a plus but not required.
- Prior home care experience is beneficial.
