What are the responsibilities and job description for the Care Specialist Navigator position at Upward Health?
About Upward Health
At Upward Health, we're dedicated to providing exceptional care and support to those who need it most. Our team of healthcare professionals is committed to delivering whole-person care that addresses the physical, behavioral, and social health needs of our patients.
We're an in-home, multidisciplinary medical group that provides 24/7 care, with a focus on promoting timely access to appropriate care, increasing utilization of preventative care, reducing emergency room utilization and hospital readmissions, and enhancing patient health and well-being.
Job Description:
Key Responsibilities
- Care Coordination: Coordinate care between patients and interdisciplinary care teams as needed, ensuring seamless continuity of care and data integrity.
- Patient Engagement: Conduct direct outreach to patients via phone, in-person, mailings, and other strategies, including cold calling and unscheduled door knocks, to enroll patients into our program and collect key data about patients.
- Needs Assessment: Meet patients in their home or in the community to conduct a needs assessment, helping patients set health goals and develop a personalized care plan.
- Documentation: Accurately and precisely document each patient encounter, preparing reports and documents as needed or requested.
Requirements:
- Critical Thinking: Strong critical thinking skills for assessing patient needs and treatment goals.
- Interpersonal Savvy: Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
- Organizational Skills: Strong organization skills and ability to manage and maintain a personal schedule, prioritize tasks effectively, and work independently within a field-based environment and as part of a team.
About You
We're looking for a motivated and compassionate individual who shares our passion for delivering high-quality care and support to our patients. If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we encourage you to apply for this exciting opportunity.
