Clinical Support Liaison

About Us

We are a compassionate and patient-centered medical group providing 24/7 whole-person care to our patients. Our clinical team is dedicated to treating physical, behavioral, and social health needs, ensuring that our patients receive comprehensive support when and where they need it most.

The Clinical Support Liaison Role

As a Clinical Support Liaison at Upward Health, you will play a critical role in supporting our patients on their journey to improved health. Your key responsibilities will include conducting direct outreach to patients via various channels, enrolling patients into our program, and collecting key data about patients during the enrollment process.

Your Key Responsibilities

• Conduct direct outreach to patients using a range of strategies, including phone and in-person meetings
• Speak with patients about the benefits of Upward Health's services and help them enroll in our program
• Collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
• Participate in weekly team meetings focused on ongoing education and improvement
• Accurate and timely documentation in our company's software system

Requirements and Qualifications

• Ability to establish trust with patients and communicate effectively
• Ability to think creatively and develop solutions to complex problems
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Organized and detail-oriented
• Ability to multitask and prioritize tasks
• Knowledge of community resources and ability to connect patients with these resources
• Comfortable using technology, including computers and software systems
• Reliable transportation and flexibility to work varying hours