Director, IT Operations

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Director, Information Technology at Upward Health, you will be responsible for overseeing and managing the entire IT infrastructure, systems, and technology initiatives that support our mission of providing whole-person care. You will play a crucial role in ensuring the security, efficiency, and scalability of IT systems and applications that enable our clinical and operational teams to deliver exceptional patient care. This leadership position requires a deep understanding of healthcare technology, strategic planning, and the ability to collaborate with cross-functional teams to drive innovation and continuous improvement.

Skills Required:

• Proven experience in IT management and leadership, ideally in a healthcare or clinical environment.
• Strong knowledge of IT infrastructure, software development, cloud technologies, and cybersecurity.
• In-depth experience with Electronic Health Records (EHR) systems and other healthcare technologies.
• Strong project management skills with the ability to oversee complex IT projects from inception to implementation.
• Proficiency in vendor management and contract negotiations related to IT services and products.
• Expertise in data management, analytics, and leveraging technology to improve patient outcomes and organizational performance.
• Exceptional communication skills, with the ability to clearly convey technical information to non-technical stakeholders.
• Ability to work in a fast-paced, dynamic environment and adapt to shifting priorities.
• Strong problem-solving abilities, with a focus on innovative solutions for complex IT challenges.

Key Behaviors:

Collaboration:

• Works effectively with internal teams, healthcare professionals, and external vendors to achieve common goals.

Adaptability:

• Demonstrates the ability to quickly adjust to changes in technology, regulatory requirements, or organizational needs.

Leadership:

• Leads by example, inspiring and mentoring team members while ensuring alignment with organizational goals.

Customer-Centric Focus:

• Prioritizes the needs of patients and clinical teams by ensuring reliable and efficient IT systems.

Accountability:

• Takes responsibility for IT-related outcomes, including performance, security, and budget management.

Continuous Learning:

• Keeps up-to-date with emerging IT trends, especially those impacting healthcare technology.

Competencies:

Strategic Thinking:

• Ability to align IT strategies with overall organizational goals, anticipating future needs and potential obstacles.

Technical Expertise:

• Strong hands-on knowledge of IT systems, networks, and emerging technologies in healthcare.

Project Management:

• Ability to manage multiple IT initiatives, ensuring deadlines, budgets, and quality standards are met.

Communication:

• Excellent interpersonal and communication skills to interact effectively with all levels of the organization.

Security & Compliance:

• Knowledge of HIPAA regulations, data privacy standards, and healthcare industry compliance requirements.

Team Leadership:

• Proven ability to build, lead, and inspire high-performance teams, fostering a culture of innovation and accountability.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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