What are the responsibilities and job description for the Health Outreach Liaison position at Upward Health?
About Us:
At Upward Health, we prioritize the well-being of our patients by providing comprehensive care that addresses their physical, behavioral, and social health needs. Our multidisciplinary team is dedicated to delivering 24/7 whole-person care in the comfort of our patients' homes.
The Role:
We are seeking a skilled Patient Engagement Specialist to join our team. As an Outreach Specialist, you will be the first point of contact for our patients and play a critical role in making a positive impression and effectively communicating our service offerings.
Your Key Responsibilities:
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Communicate with patients about the role Upward Health can play in improving their health
- Enroll patients into our program and collect key data during the enrollment process
- Manage a personal caseload of patients and ensure each assigned patient is contacted using the most effective strategy
- Interact with enrolled patients as needed to ensure ongoing engagement or deliver additional community-based touchpoints
- Participate in weekly team meetings focused on education and improvement
- Accurately document interactions in our company's software system
What We're Looking For:
- Excellent verbal communication skills
- Persuasiveness
- Flexibility
- Dedication and resilience
- Energetic attitude
- Attention to detail
- Ability to multitask
- Independence and teamwork
- Solid computer skills
Qualifications:
- Ability to establish trust and build relationships with patients
- Clear communication of Upward Health's service offering and value
- Active listening skills and genuine compassion for others
- Quick thinking and ability to respond to questions and objections
- Organized and self-motivated
- Ability to work independently and meet established goals
- Collaboration within a team environment and working with people of different skills and experience
- Cultural competency and ability to work with diverse groups
- Comfortable using computers for documentation and organization
- Reliable transportation for outreach functions
- Fluent in English; Spanish speaking a plus
- Flexible hours, including occasional night/weekend work
- Minimum 3 years of work experience in sales, healthcare, or outreach roles
