What are the responsibilities and job description for the Healthcare Navigator position at Upward Health?
Upward Health Overview
At Upward Health, we're dedicated to bringing healthcare home. Our multidisciplinary medical group provides 24/7 whole-person care, addressing physical, behavioral, and social health needs whenever patients need help.
Critical Role of the Community Network Coordinator
As a key member of our team, the Community Network Coordinator plays an integral role in connecting patients with community-based organizations (CBOs) that provide vital education, vocational training, and other supportive services. By fostering relationships with these CBOs, our CNC helps address social determinants impacting patients' overall health. This advocate translates patient needs into actionable plans for our care team pods to pursue, closing support gaps and ensuring patients receive comprehensive care.
Key Responsibilities:
Priorities for Success
To excel in this role, you'll need:
Requirements
You must live within the patient service area and have:
About Upward Health
Upward Health is committed to diversity and inclusion, providing equal opportunities for all candidates.
At Upward Health, we're dedicated to bringing healthcare home. Our multidisciplinary medical group provides 24/7 whole-person care, addressing physical, behavioral, and social health needs whenever patients need help.
Critical Role of the Community Network Coordinator
As a key member of our team, the Community Network Coordinator plays an integral role in connecting patients with community-based organizations (CBOs) that provide vital education, vocational training, and other supportive services. By fostering relationships with these CBOs, our CNC helps address social determinants impacting patients' overall health. This advocate translates patient needs into actionable plans for our care team pods to pursue, closing support gaps and ensuring patients receive comprehensive care.
Key Responsibilities:
- Develop and maintain a network of CBOs serving Upward Health patients and their unique needs.
- Serve as primary contact for community partners acting as CBOs.
- Maintain a unified network of clinical and community partners sharing information for patient care coordination when CBOs are part of patient needs plans.
- Work with clinical and non-clinical staff to monitor patient health and connect them to relevant CBO resources.
- Represent the community where our patients reside.
- Advise providers and non-providers on CBOs throughout the community, including programs offered, hours of service, and points of contact.
- Perform other duties supporting goals and objectives.
Priorities for Success
To excel in this role, you'll need:
- Interpersonal savvy, evident in your ability to interact and influence others.
- Experience coordinating across teams and external partners to meet individual patient or community member needs.
- Background in social services.
- Able to engage with individuals from diverse cultures and backgrounds, adapting language and style as needed.
- Excellent written, computer, and oral communication skills, with proactive and thorough communication with team members.
- Active listening skills, quick thinking, and compassion in responding to objections.
- Strong organizational and presentation skills.
- Ability to coordinate multiple schedules and adapt to changing demands from various stakeholders.
Requirements
You must live within the patient service area and have:
- A valid driver's license and access to a vehicle with current and active insurance.
- Deep experience working in or with Community-Based Organizations.
- Able to work flexible hours, including occasional night/weekend work.
- Bachelor's degree preferred.
- Ability to travel within the patient service area.
- Strong verbal and written communication skills, with a talent for building trusting relationships.
About Upward Health
Upward Health is committed to diversity and inclusion, providing equal opportunities for all candidates.
