What are the responsibilities and job description for the Patient Relationship Manager position at Upward Health?
As a Patient Relationship Manager at Upward Health, you will play a pivotal role in connecting patients with life-changing healthcare services. We're committed to providing comprehensive care that addresses the unique needs of each individual, and we need talented individuals like you to help us achieve this mission.
Your Key Responsibilities:
You will be responsible for engaging patients in meaningful conversations about our services, supporting them through the enrollment process, and maintaining open lines of communication to ensure their continued satisfaction. This role demands strong interpersonal skills, a deep understanding of healthcare concepts, and a passion for delivering exceptional customer experiences.
A successful Patient Relationship Manager will possess a blend of sales, marketing, and clinical knowledge, with the ability to navigate complex systems and build trusting relationships with patients. If you're driven by a desire to make a difference in people's lives and possess a natural flair for communication, we encourage you to apply for this challenging and rewarding role.
Key Qualifications:
- 3 years of experience in sales, healthcare, or outreach roles
- Proven track record of building lasting relationships with patients and colleagues
- Excellent verbal and written communication skills
- Able to think critically and solve problems in a fast-paced environment
- Familiarity with local community resources and a commitment to cultural competency
- Strong computer skills and proficiency in software applications
