What are the responsibilities and job description for the Director, Customer Success position at Upwards?
We are a team on a mission to make childcare accessible and affordable. We do this by building elegant technologies and processes that connect families, providers, and employers in an efficient and enjoyable manner. The core of what we do is childcare benefits. Families love us because we have the largest childcare network in the United States. Childcare providers love us because we help their businesses flourish. Employers love us because we help them easily offer childcare benefits to their employees that their employees actually use. And you? If you are seeking to contribute and grow in meaningful ways and be able to see the impact of your work at scale, then we think you'll love working with us too! We are entering an exciting growth phase and are seeking a Director of Customer Success to drive our impact forward.
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
JOB Overview :
This role is foundational to the WeeCare Childcare Benefit B2B team. If you like building teams and departments from the ground up, then this role is going to be perfect for you. You will be second on the CS team but will be responsible for all aspects of the CS program.
RESPONSIBILITIES & DUTIES :
- Optimizing the Customer Journey
- Aligning and Educating Internal Teams about the Importance of Customer Success
- Adding Meaningful Value to Customer Interactions
- Forming Upselling and Cross-Selling Strategies
- Maintaining Insights from a Customer Success Platform
- Using Key Metrics and Preparing Reports
- Building, Structuring, and Mentoring the Team
REQUIRED :
INTERVIEW PROCESS :
You will meet with our Head of Childcare Benefits and CEO to walk through your work history to tease out work skills and work values. You will meet with other CXOs and Founders to evaluate situational and cultural fit. You will meet with team members that you will be managing up, down, and laterally to work through a real-life case study.
WHEN YOU WORK AT WEECARE, YOU RECEIVE :
Salary Range : 150K $200K
Minimum Qualification :
Account Management
Estimated Salary : $20 to $28 per hour based on qualifications
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Salary : $200,000
