What are the responsibilities and job description for the Technical Support Engineer position at Upwind Security, Inc.?
A company is looking for a Technical Support Engineer (US - Remote).Key ResponsibilitiesProvide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issuesDiagnose and resolve technical problems, escalating complex issues to R&D or Product when neededCreate and update support documentation while logging all interactions in the support systemRequired Qualifications1-3 years of experience in a similar role (Technical Support / IT / SOC / Technical account manager / Escalation Engineer)Bachelor's degree in Engineering / Cyber Security, or an equivalent qualificationExperience with cloud technologies, containerization (Docker), networking, and KubernetesExperience in cybersecurity, with an emphasis on cloud environmentsAbility to adapt and learn, working effectively both solo and within a team setting
