What are the responsibilities and job description for the Enrollment Administrator - Customer Support for Learning and Development position at Upwork?
Job Description
The Enrollment Administrator plays a pivotal role in guiding families and students through the enrollment process for public and private schools. Acting as the first point of contact, you will assist with inquiries, provide expert advice, and ensure all necessary documentation is collected and processed efficiently. This role requires excellent communication, multitasking, and problem-solving skills, as well as a passion for delivering exceptional customer service. By maintaining compliance with established policies and meeting key performance metrics, you will contribute to a positive and seamless enrollment experience for every family.
Target Pay Rate : $18.00 / Hour
- Handle inbound and outbound calls to assist families with enrollment related inquiries and updates.
- Manage and track call related data within Salesforce CRM during and after each call.
- Support families by troubleshooting and resolving enrollment related issues with empathy and professionalism.
- Collect and verify required compliance documentation in line with department policies.
- Provide routine advice and guidance on enrollment processes, policies, and procedures.
- Meet key performance indicators (KPIs) related to quality assurance, call handling, and enrollment targets.
- Address family concerns creatively while maintaining retention and satisfaction.
- Collaborate with internal teams to ensure accurate and efficient enrollment processes.
- Attend virtual training, workshops, and team meetings to stay updated on policies and procedures.
Qualifications
Salary : $18
