What are the responsibilities and job description for the Technical Program Manager position at Upwork?
Company Description
Job Description
We are seeking a Technical Program Manager (TPM) who goes beyond administrative tasks to actively drive project outcomes in partnership with Product and Engineering teams. This role requires a strong focus on risk management, stakeholder alignment, and tactical delivery across multiple workstreams.
Key Responsibilities :
Project Delivery
Successfully execute and deliver high-impact projects in collaboration with cross-functional teams.
Maintain continuous updates in a centralized project tracking system, ensuring clear visibility into project status, risks, and dependencies.
Gather and implement detailed data collection strategies and plans to support job listing tagging and matching criteria development.
Lead Phase I of a critical, time-sensitive initiative, followed by continued iteration and expansion in Phase II.
Strategic Partnership
Collaborate directly with Product and Engineering teams to align on project goals, scope, and deliverables.
Proactively identify project risks and dependencies, working with stakeholders to mitigate issues before they impact timelines.
Manage initiatives like taxonomy projects focused on a US-centric model, ensuring timely and successful execution.
Project Management & Execution
Oversee multiple high-touch projects, ensuring timely delivery and proactive updates to leadership.
Maintain a centralized project view using tools like Google Sheets and Jira, focusing on Epic-level tasks, dependencies, and team alignment.
Drive technical implementation of projects, including data collection strategies, API integrations, and data extraction processes.
Stakeholder Management
Partner with senior leaders to gather input and support informed decision-making.
Facilitate effective communication across teams to ensure alignment on goals and architectural decisions.
Maintain a curious and proactive mindset, continuously questioning the "why" behind decisions and seeking creative solutions.
Technical Acumen
Demonstrate a strong understanding of architectural decisions and data flows (no coding experience required).
Collaborate with engineering teams to ensure alignment on technical implementation, data collection requirements, and job listing data integration.
Support the creation of robust and efficient data extraction methodologies.
Qualifications
Required Skills
Proven experience in managing technical programs and delivering results across multiple workstreams.
Expertise in project tracking tools such as Jira and Google Sheets.
Strong focus on risk management, problem-solving, and stakeholder engagement.
Ability to understand technical architectures and data flows, with a collaborative approach to technical implementation.
Strong analytical skills and a proactive, solution-oriented mindset.
This is a contract role within an enterprise environment, requiring candidates to work effectively in remote settings and across time zones.
Keep a pulse on the job market with advanced job matching technology.
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Compensation Planning
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