Hotel General Manager

Are you an experienced hospitality professional ready to take charge of a unique and vibrant hotel? We’re seeking a Hotel General Manager to oversee all aspects of our Denver property, ensuring smooth operations, exceptional guest experiences, and a motivated team. This is a hands-on leadership role for someone who thrives in dynamic environments and is passionate about delivering outstanding service.

• Lead and manage the hotel’s day-to-day operations, ensuring that every department functions seamlessly, from guest services to housekeeping.
• Ensure the property remains clean, organized, and fully operational, maintaining high standards of quality and service.
• Serve as the primary point of contact for guests, ensuring their stay is enjoyable and addressing any issues that arise.

• Handle the recruitment, onboarding, and training of new team members, building a team that excels in providing top-tier service.
• Implement effective training programs to ensure all staff are aligned with the hotel’s service standards and operational procedures.

• Set room rates and pricing strategies to maximize occupancy and revenue.
• Manage the hotel’s profit and loss (P&L) statements, ensuring financial goals are met while keeping operational costs under control.

• Create a positive and supportive work environment, fostering employee engagement and ensuring team members are motivated and valued.
• Provide coaching and mentorship to staff, helping them grow in their roles and continuously improving service delivery.
• Step in as needed to support the front desk or any other area of operations, leading by example and ensuring smooth operations.

• Develop and enforce standard operating procedures (SOPs) across all hotel functions, ensuring consistency and efficiency.
• Oversee payroll, scheduling, and inventory management, ensuring smooth day-to-day operations and cost-effective practices.

• Monitor and manage all financial aspects of the hotel, including cost controls, labor management, and budget tracking.
• Set occupancy and revenue goals, and ensure the property meets or exceeds these targets through effective rate management and guest services.

• Proven experience in hospitality management, ideally within boutique or independent hotels.
• Strong leadership skills with the ability to inspire and motivate a team.
• Solid understanding of financial management, including experience managing P&L statements.
• Excellent communication and problem-solving skills, with a focus on delivering exceptional guest experiences.
• Hands-on and flexible, ready to assist with any aspect of hotel operations when needed.
• Familiarity with MEWS, Akia, Tripleseat, OTA management, and POS systems is a plus.

• Minimum 50 hours per week, with 20 hours dedicated to in-service management, ensuring operational excellence.
• Available to cover front desk shifts or other operational needs as necessary.
• Flexibility to work evenings, weekends, and holidays as required.

• Ability to handle physical tasks such as bending, stooping, and lifting up to 50 lbs.
• Capable of maneuvering through narrow hallways and stairways throughout the property.

If you’re a dedicated hospitality leader who thrives in dynamic environments and is passionate about delivering exceptional guest experiences, we’d love to hear from you. Apply today and bring your expertise to our Denver property!