What are the responsibilities and job description for the Customer Service Associate / Office Assistant position at Urban Desert Pest Control?
Join the Urban Desert Pest Control Team as a Customer Service Representative! Are you a problem-solving superstar who’s ready to tackle the pests of the world—one customer at a time? Urban Desert Pest Control is on the lookout for a Customer Service Representative who can bring energy, professionalism, and a sprinkle of fun to our team! If you’re a Microsoft Office 365 whiz, a communication pro, and someone who thrives in a team environment, we want to hear from you.
Position Details:
- Schedule: Monday to Friday, 8 AM - 5 PM (no weekends—hello, work-life balance!)
- Pay: $18-$20 per hour (based on experience)
- Location: Urban Desert Pest Control HQ (where the bugs stop here!)
Your Mission (Should You Choose to Accept It):
- Keep the lines of communication open with team members and management to ensure tasks are completed efficiently.
- Answer customer texts and emails with courtesy, speed, and a "can-do" attitude.
- Answer customer phone calls. We are looking for someone who is happy to talk with customers via phone.
- Maintain accurate records of service appointments, communications, and any pest drama.
- Inspect, identify, and help determine the causes of pest problems (don’t worry, we’ll train you to spot the culprits!).
- Follow up promptly with potential customers and suggest additional services when appropriate.
- Treat every customer interaction as an opportunity to exceed expectations—whether it’s resolving concerns or simply making their day better.
- Collaborate with coworkers to tackle daily challenges and celebrate wins as a team.
What We’re Looking For:
- Experience: 1-3 years minimum in phones, collections, or routing (bonus points if you’ve dealt with pesky situations before! Especially if you've used the Fieldroutes / Pestroutes software).
- Tech Skills: Proficiency in Microsoft Office 365 (your spreadsheets should sparkle!).
- Attitude: Positive, professional, and ready to go above and beyond for customers and coworkers alike.
- Teamwork: You’re not just a player—you’re a team MVP.
Why Join Urban Desert Pest Control?
- Work with a team that values positivity, collaboration, and a little humor.
- Help customers reclaim their homes and businesses from pests—it’s a rewarding mission!
- Enjoy a friendly, supportive work environment where your contributions are celebrated.
Ready to Apply? Show us your passion and personality! Send your resume and a brief cover letter to sabrena@urbandesertpest.com with the subject line: “Customer Service Representative Application – Urban Desert Pest Control.” We can’t wait to meet you!
Urban Desert Pest Control provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20