What are the responsibilities and job description for the Customer Care Representative - Wellness Services position at Urban Float?
Compensation: Base pay commission free wellness services
Love People? Love Wellness? You’ll Love It Here.
Are you the type of person who thrives when helping others feel amazing?
Do you bring upbeat energy, attention to detail, and a calming presence to every interaction?
If that sounds like you — keep reading.
Urban Float, the Pacific Northwest’s leading float therapy and wellness center, is looking for an engaging, enthusiastic Wellness Consultant to join our team in University Place.
We specialize in Float Therapy, Infrared Sauna, and Red Light Therapy — and we’re passionate about helping our clients feel their best. As a Wellness Consultant, you’ll be the first smile they see, the calm voice on the phone, and the guide that helps them feel at home.
What You’ll Do:
- Greet clients and provide top-tier customer service from check-in to check-out
- Educate clients on services with tours, orientations, and product demos
- Maintain a spotless, welcoming facility (we take cleanliness seriously!)
- Assist with appointment scheduling, phone support, and client care
- Meet and exceed daily/monthly sales and membership goals
What We’re Looking For:
- Outgoing, friendly personality with a “people first” mindset
- Strong multitasking and organizational skills
- Detail-oriented and able to follow protocols precisely
- Excellent communication skills (in-person, phone, and written)
- Comfortable with technology, POS systems, and scheduling software
Bonus Points If You Have:
- Sales or membership experience in a wellness, spa, or fitness setting
- Knowledge of Float Therapy or the wellness industry
- Familiarity with Zenoti booking system (not required, but awesome if you do)
Perks & Benefits:
- Competitive base pay commission structure
- Complimentary wellness services (yes, free floats!)
- Discounted retail products
- Relaxed, supportive, and purpose-driven work environment
- Opportunity to grow within a leading wellness brand
Evening and weekend availability is required.
Whether you're looking to dive into the wellness industry or bring your customer service talents to a more meaningful place — Urban Float could be your perfect fit.
Ready to Float Into Your Next Opportunity?
Apply now — we can’t wait to meet you.
Salary: $18.00/hour during training. $19.00 bonus opportunities & tips once training is completed. Most consultants are making $23/hr with bonuses and tips.
Hours per week:
- 30-40
Working days:
- Monday
- Tuesday(training once a month)
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Typical end time:
- 9PM
Typical start time:
- 8:30AM
Work Remotely
- No
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $23