Manager, IT Operations

Urban Grid, a leading independent power producer, facilitates a rapid and sustainable energy transition by developing high-quality renewable energy projects, fostering community partnerships, and serving as a good land steward. Our company is positioned to own and operate its facilities while cultivating a land management system that benefits farmers, communities, and the natural world through agrivoltaics. Urban Grid maintains a delivery-focused approach with the goal of being a good neighbor, corporate citizen, and trusted energy solutions partner. Headquartered in Houston, Texas, with teams situated strategically throughout the United States, Urban Grid has a long history of contributing to the clean energy economy. In addition to 940 megawatts currently under construction, we are actively developing a growing portfolio of more than 12,000 megawatts of solar PV and 7,000 megawatts of co-located and stand-alone energy storage. To learn more, please visit www.UrbanGridSolar.com.

Urban Grid is a portfolio company of Brookfield. one of the world's largest owners and operators of renewable power and climate transition assets.

Join a dynamic team committed to excellence and innovation who envision a future of energy independence using resilient, carbon-free generation. We offer competitive compensation, comprehensive benefits, a hybrid work environment and the opportunity to make a significant impact in the rapidly evolving renewable energy industry.

Job Summary:

The Manager, IT Operations is responsible for the daily operations of Urban Grid's Information Technology ecosystem. This role serves a critical functional component of the Urban Grid IT team as well as the entire organization. The Manager, IT Operations is responsible for the reliable operation of IT systems located both on-premises as well as remote employee locations across the US. Core operational systems include all hardware, networking, cyber security, Microsoft 365, Microsoft Azure, and all business software systems. This role will manage a team of full time employees as well as third-party contractors and consultants engaged with Urban Grid for various IT projects and initiatives related to IT operations.

Responsibilities:

• This role will be responsible for managing, motivating and developing a team of IT professionals
• Responsible for overseeing the IT Service Desk and ensuring that service requests submitted by internal customers and properly triaged and completed in a timely manner. Another key function of the IT Service Desk is the IT Asset Management Program, which governs new equipment deployments, replacing aging equipment and conducting periodic inventories of IT assets.
• Responsible for overseeing the Security Information Event Management (SIEM) cyber security system and ensuring that all cyber events are properly triaged, investigated and remediated in a timely manner
• Responsible for designing and overseeing other operational monitoring systems to ensure secure, robust and reliable operation of Urban Grid's entire IT ecosystem
• The Manager, IT Operations will provide weekly and monthly internal reporting on operational status and performance of the IT Service Desk and SIEM
• This role will work closely with the Vice President of Technology & Innovation and the Manager of Enterprise Architecture to integrate new IT systems and policies into the operational IT infrastructure.
• Other duties assigned
  
  
  

Location: This position will be in our Houston, TX Headquarters office. Hybrid/ Remote work. Position may require occasional trips to Richmond, VA or Stevensville, MD offices for team meetings or site visits to support engineering and development activities.

Requirements

• Over 10 years of experience in IT operations
• Over 10 years of experience with Microsoft Windows, Microsoft 365, and Microsoft Azure
• Prior experience in a management or supervisory position is preferred
• Able to track all work tasks in an organized manner and able to manage competing timelines and priorities of work tasks. Able to adapt to changes in timelines and priorities and ensure that the IT Operations team is aligned and focused on the team's work plan
• Strong written and verbal communication and interpersonal skills
• Must prosses a strong work ethic and focus on customer service
  
  
  

Benefits

Urban Grid offers an exciting benefits package, including medical, dental, vision, health savings account, flexible spending account, company-paid life insurance, short-term disability, long-term disability, voluntary life, paid parental leave, and a retirement plan with rich matching. Full-time position with a competitive compensation package, including bonus.