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Social Care Network Supervisor (Bilingual Spanish/English)

Urban Health Plan
Bronx, NY Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/2/2025

Position Summary :

We are currently in search of a Social Care Network Supervisor who will be responsible for implementation of SCN services, as well as training staff and ensuring that services are being delivered effectively. The SCN Supervisor will also conduct quality assurance to ensure all policies and procedure are being followed before billing is submitted.

Minimum Qualifications :

  • Bachelors degree required.
  • Minimum of 1-2 years of experience with experience in healthcare, case management or patient advocacy.
  • At least 1-2 years of supervisory / managerial experience.
  • Experience with training and development, performance monitoring.
  • Bilingual Spanish / English is required.
  • Must have excellent communication skills and ability to provide exceptional experience to patients.
  • Understanding of phone etiquette and standard office procedures.
  • Ability to thrive in a fast-paced environment.

Key Duties :

  • Manages a team that consists of Screener / Navigator, Enhanced CM and QCS.
  • Responsible for interviewing and hiring new associates.
  • Provides Supervision, guidance and performance management.
  • Coordinates trainings on the various platforms used.
  • Ensures team is following designated workflows; updates workflows as needed.
  • Starting Compensation : Minimum $68,000 per year; Maximum $70,000 per year

    As a full time associate at Urban Health Plan, you will enjoy :

  • Fully funded Health Insurance for yourself.
  • 73.5% funded Health Insurance for your family.
  • Dental, Vision, and Prescription Coverage
  • 50,000 term life Insurance
  • 401(k) Retirement Savings (including 3% annual employer contribution)
  • Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).
  • Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
  • Entertainment Discount Program
  • Employee Assistant Program
  • Fitness Discounts and Perks through our medical plan.
  • Work Environment Type, Location, and Schedule :

    Applicants must be comfortable working in an intermittent work environment primarily from home and onsite when needed, based out of the Bronx and have availability to commit to a schedule of 40 hours per week, working Monday - Friday between the hours of 8 : 00am - 6 : 00pm.

    About Urban Health Plan :

    At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do.

    UHP is an equal opportunity employer. M / F / D / V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin / ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

    Job Requirements

    Salary : $68,000 - $70,000

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