What are the responsibilities and job description for the Front Desk Associate position at Urban Punch?
Benefits : 401(k) matching
Employee discounts
Health insurance
Opportunity for advancement
StretchLab Newport Beach is currently seeking a high energy, passion-filled and sales motivated individual that is fitness-minded and has a love for community and our brand!
Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary flexologist training ensures that their client’s receive a world-class stretching session.
POSITION :
The purpose of the Sales Consultant is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.
REQUIREMENTS :
Excellent sales, communication, and customer service skills required.
Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail.
Social media savvy
Able to make 20-30 calls per day
Ability to learn and use the ClubReady software system
Ability to stand or sit for up to 4-6 hours throughout the workday
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Daily and / or occasional travel may be required.
Maintain cleanliness and hygiene in studio
RESPONSIBILITIES :
Assist the General Manager with the sales process of lead generation, follow up, and close.
Participate in business building activities such as call drives, community outreach and corporate partnerships.
Book and confirm intro classes
Manage the front desk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
Maintain an acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Ensure the studio is clean and tidy
Other duties as assigned
COMPENSATION & PERKS :
Competitive compensation based on experience
Commission paid on sales
Opportunity for bonus based on performance.
Huge opportunities for growth within the studios, including additional sales and management opportunitiesFront Desk Agent
Duties :
- Greet and welcome guests upon arrival
- Register guests and assign rooms
- Answer and direct phone calls using a multi-line phone system
- Provide information about hotel services, amenities, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Process guest check-ins and check-outs accurately
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room bookings
- Ensure the lobby area is clean, presentable, and well-stocked with brochures and promotional materials
Skills :
We offer competitive pay and benefits packages for our employees. If you are a friendly, outgoing individual with a passion for providing exceptional customer service, we would love to have you join our team as a Front Desk Agent.