What are the responsibilities and job description for the Front Desk Client Care position at Urban Squeeze Wellness Collective?
Urban Squeeze | Med Spa, Wellness and Chiropractic is looking for one part time. Front Desk Receptionist/Concierge Thursday afternoon through Saturday who has a strong understanding and desire for the wellness and medical aesthetics industry. We are looking to open Sundays as well.
MISSION
We are a collective of unique individuals who strive to provide only the best experience, treatments, and confidence to our clients.
- Retention Bonuses
- Continuing Education Credits
DRIVERS of SUCCESS
- Personable and Positive
- Astounding Customer Service
- Team Oriented, Leadership Skills a Plus
- Professionalism, Responsibility, and Respect
- Communication Skills
- Health & Safety Conscience
- Superior Time Manager
- Sales Skills Appreciated
PRIMARY RESPONSIBILITIES
- Be prepared for every appointment and client arrival
- Greet and assist each client courteously and make them feel at home
- Keep work areas clean and stocked
- Promote spa products, gift certificates, and specials
- Sell and Maintain memberships
- Strive to create loyal customers and encourage booking future appointments
- Offer parting wishes to all clients
- Communicate frequently with staff, and monitor changes in schedule
- Coordinate with other spa staff (i.e., estheticians/massage therapists) to effectively deliver a great spa experience
- Participate in corporate events to promote massage and wellness services (i.e. chair massages)
- Usual spa housekeeping
- Respond to customer complaints in a friendly and professional manner within reason
QUALIFICATIONS
- Friendly attitude even when dealing with disgruntled clients
- Responsible and proven ability to maintain scheduling commitments
- Ability to problem solve quickly to concerns customers may have
- Good communication skills with customers and team
- Self starter and time management skills
We are looking forward to reading your application.